![]() ![]() “At the end of the day, these are our customers,” General Motors Aftermarket Support Manager Bob Stewart said. ![]() Of those who do switch, around 60 percent choose a different brand. We want to have a better relationship.”ĭuring that panel discussion, moderator Mike Anderson of Collision Advice said that roughly 60 percent of drivers who experience an issue with a repair think their car “will never be the same” and switch cars within a year or so. “We want to make sure that shops have the information, training and tools available to make those safe and proper repairs. Our customers are your customers,” Mark Zoba, product and services planning manager for Nissan, said during an OEM discussion panel. “Understand that independent repairers are an extension. However, as the technology in cars becomes more advanced, several of the major automakers have started to realize that the aftermarket is an essential component of the automotive repair ecosystem. National Automotive Service Task Force Executive Director Donny Seyfer said during his opening keynote at the ADAPT: Automotive Technology Summit that there’s been a recurring theme of “us versus them” throughout the industry. 6, 2021-It’s well known that the relationship between the aftermarket and OEMs has been strained. ![]()
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